FREQUENTLY ASKED QUESTIONS
  • Cable / HD / DVR
    What channels do you offer?
    Cox offers over 250 channels including HD, digital music channels, premium networks such as HBO and Showtime plus all your favorite channels including Food Network, HGTV, ESPN, CNN and 24/7 Weather. Please select your city to view our most up to date channel lineup.
    What HD channels do you offer?
    Cox is continuously adding new and exciting HD channels to add to our lineup. Some of the channels include Discovery HD, ESPN and ESPN 2 HD, TNT HD, A&E HD, National Geographic HD and your local channels. For the most up to date HD lineup, please visit our HD page.
    Do I need a digital TV to receive Digital Cable Services?
    A digital television is not required to receive Digital Cable service from Cox. As a subscriber to Cox Digital Cable, we provide you with a digital receiver which provides you with 100% digital quality picture and sound on all your channels. These digital receivers also provide 2 way communication without a phone line for ordering On DEMAND and Pay-Per View movies through your television.
    How do I see an instant replay with my DVR?
    To see an 8 second instant replay of the program you are viewing with your COX DVR, simply hit the replay button.
    What are parental controls?
    As a Cox Digital Cable subscriber, you can completely block specific channels, limit television access by time of day, restrict viewing by program rating and prevent pay-per-view purchases. Through Cox Digital Cable, you'll have the most advanced, highly secure parental controls available.
    What is the difference between regular cable and digital cable?
    The difference between analog video and digital video is the way the signals are transmitted. The video signal of analog TV is transmitted in AM while the audio is transmitted in FM. This can cause interference in your picture such as ghosting or snowing channels. Plus, the amount of bandwidth assigned to an analog channel is limited restricting the resolution and quality of picture. Digital video is transmitted as data in a binary format where the video data is represented by a series of "1"s and "O"s. Because this signal is made up of "bits", the same bandwidth size that takes up a current analog TV signal, can accommodate not only a higher quality image in digital form, but also allows for additional video and audio in that same space. As a subscriber to Cox Digital Cable, all the channels you receive are broadcast in 100% digital quality. Meaning you have a clearer resolution and digital video and sound on every channel!
    Can I set up more than one favorite's list?
    As a Cox Digital cable subscriber, the interactive program guide allows you to set up a list of your favorite channels. You may have only 1 favorite list per receiver. So if you have two receivers in your home, you can have one favorite list on one receiver and a completely different favorite list on the other.
    Where can I go to find out what is on TV?
    If you are a Cox Digital Cable subscriber, using your Interactive Program Guide by selecting the "guide" button is the easiest way to scroll through channels to find out what is on. However, you may also visit the TV listings page on cox.net to see what's on.
  • On DEMAND
    What is On DEMAND?
    On Demand, Channel 1, offers over 3500 programming options to Cox Digital Cable customers at the touch of a button. Choose from a variety of categories such as movies, sports shows, kids programming, even concerts and music videos. Make your selection at any time of the day and control what you watch just as you would with a DVD. Access to channel 1 is absolutely free and is available 24 hours a day, 7 days a week. New hit movies as well as the classics are available from $1.95 to $3.95. Content from some of your favorite networks such as History Channel, National Geographic, Nickelodeon, MTV, Comedy Central and HGTV are available in the Cable TV Showcase section absolutely free! There is no excuse for anyone in your family to complain about nothing being on TV. There is something for everyone on Channel 1. Remember, access is absolutely free so tune to channel 1 and make your selection!
    How do I access On DEMAND?
    You may access On DEMAND by either selecting the "On DEMAND" button on your remote, or by selecting "1" on your remote and pressing "select". Once you've tuned to channel 1, press "select" again to browse the entire menu of On DEMAND selections.
    How do I order an On DEMAND movie?
    First, tune to channel 1 and push the "select" button to activate a session. Next, you can choose the section you would like to watch using the arrow keys. You can select from Movies On DEMAND, HBO On DEMAND, Freezone and so forth. From there you can browse through even more menu's such as "Action Adventure" or "New Releases" in the movie section for instance. Once you find the movie or show you'd like to watch, press select to order and press select again to confirm your order and enjoy your show!
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